​2. Eligibility

You must be at least 18 years old and legally capable of entering into an agreement to purchase or directly participate in Institute services. If you act for an organization, you represent that you have authority to act for that organization within the scope of the transaction or agreement.

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3. Programs, Events, and Services

The Institute may provide institutional diagnostics, executive and management inquiry, executive education, advisory services, workshops, speaking engagements, assessments, publications, licensing, and related resources. Scope, schedule, deliverables, access, and responsibilities may vary by offering and may be defined in a separate written agreement. The Institute may make reasonable changes to delivery methods, facilitators, timing, or program components when needed to maintain quality, safety, availability, or contractual requirements.

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4. Intellectual Property

The Institute administers and protects its website content, branding, proprietary frameworks, assessment structures, methodologies, curricula, reports, recordings, language systems, publications, tools, and related materials, subject to applicable ownership and licensing rights.

Access to Institute materials grants only the limited rights expressly stated in the applicable offering or written agreement. Unless authorized in writing, users may not reproduce, publish, distribute, sell, license, teach, modify, adapt, reverse engineer, or create derivative commercial works from proprietary Institute materials.

Nothing in these Terms transfers ownership of Institute intellectual property.

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5. Payment Terms

Fees, deposits, installment schedules, cancellation terms, travel costs, licensing fees, refund provisions, and payment deadlines are stated in the applicable checkout terms, proposal, invoice, or signed agreement. You agree to pay amounts that you or your organization validly authorize. If an engagement is governed by a signed agreement, that agreement controls the payment and cancellation terms. The Institute may suspend access or performance when undisputed payment obligations are materially past due, subject to any applicable agreement and law.

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6. Participant Responsibility

Institute work may involve reflection on leadership identity, authority, performance, culture, management practice, workload, and organizational systems. Participants and organizations remain responsible for their own decisions, implementation, employment actions, workplace policies, and business outcomes. The Institute does not guarantee a specific financial, retention, engagement, wellbeing, or performance outcome. Participants are expected to engage respectfully and comply with applicable workplace policies and engagement rules.

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7. Communications

If you request information, subscribe, register, or provide business contact information, the Institute may send communications related to that request and may send relevant marketing or business communications as permitted by applicable law. Marketing emails will include an unsubscribe method where required. Unsubscribing from marketing does not prevent necessary transactional, contractual, scheduling, or service communications.

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8. Confidentiality

Confidentiality obligations for corporate engagements are governed by the applicable written agreement. For open programs, events, or group educational settings, participants should use discretion when sharing confidential or sensitive information. The Institute may set participation standards designed to protect privacy, but it cannot guarantee the conduct of every independent participant unless a written agreement states otherwise.

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9. Assumption of Risk

Leadership and organizational-development work may involve examination of identity, behavior, culture, workplace tension, performance expectations, or organizational practices. Participation may raise difficult questions or professional discomfort. To the extent permitted by law, participants voluntarily assume ordinary risks associated with such educational and advisory work and remain responsible for seeking appropriate medical, psychological, legal, or other professional services when needed.

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10. Assessment and  Methodology Disclaimer

Institute assessments and diagnostic tools are intended to support organizational inquiry, leadership reflection, learning, and professional development. They are not clinical or psychological diagnoses and should not be treated as definitive measures of mental health, personal worth, or professional competence. Institute methodologies are proprietary and may not be reproduced, adapted, scored, taught, or distributed outside authorized use.

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11. Limitation of Liability

To the fullest extent permitted by applicable law, the Institute and its officers, employees, contractors, and representatives are not liable for indirect, incidental, special, exemplary, or consequential damages arising from use of the website or Institute materials. For paid services not governed by a separate signed agreement, the Institute’s aggregate liability for a claim will not exceed the amount paid to the Institute for the specific service giving rise to the claim. Some jurisdictions do not allow certain limitations, so these limits apply only to the extent legally permitted.

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12. Termination

The Institute may suspend or terminate access to services or materials when a user materially violates these Terms, misuses Institute intellectual property, creates a safety or security concern, or fails to meet valid payment obligations. A signed corporate agreement may provide additional termination rights. Provisions that by their nature should continue after termination, including intellectual property, confidentiality, payment obligations, limitation of liability, and dispute provisions, will survive as applicable.

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13. Indemnification

To the extent permitted by law, you agree to indemnify and hold the Institute harmless from third-party claims, losses, or expenses arising from your unauthorized use of Institute materials, your violation of these Terms, or your unlawful conduct. This section does not apply where a separate signed agreement provides different indemnification terms.

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14. Privacy

Personal information is handled in accordance with the Institute’s Privacy Policy and any applicable contractual privacy terms. Please review the Privacy Policy for information about website data, analytics, business outreach, assessments, service providers, and communication preferences.

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15. Modifications

The Institute may update these Terms when services, technology, legal requirements, or business practices change. Updated Terms will be posted with a revised effective date. Changes apply prospectively unless applicable law permits otherwise. A signed agreement is not modified by a website update unless the agreement itself allows that change.

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16. Governing Law

Unless a separate signed agreement states otherwise, these Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules. The parties should first attempt in good faith to resolve a dispute informally. Any court proceeding that is not otherwise governed by an enforceable agreement will be brought in a court with lawful jurisdiction in New Jersey, subject to applicable law.

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17. Entire Agreement

These Terms, together with the Privacy Policy and any terms presented for a specific website transaction, form the agreement governing general use of the website and Institute materials. For a corporate or paid engagement, the applicable signed agreement, proposal, statement of work, license, or order form may supplement or replace these Terms for that engagement.

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